Shipping Policy

At RealDogs, we are committed to providing an efficient and reliable shipping service to ensure timely delivery of products to our dog customers. Below we detail our shipping policy:


Shipping Tracking:

In the shipping confirmation email we will provide a tracking number so you can track your package once it has been shipped.


Shipping Time and Cost:

Free shipping on orders over €90.

Shipping Address

Shipping time

Shipping cost

Mainland Spain, Balearic Islands and Mainland Portugal

2-5 working days

€3,99

Germany, Austria, Belgium, France, Netherlands, Italy, Luxembourg, Poland, Czech Republic and Sweden

3-7 working days

€4,99

Denmark, Slovaquia, United Kingdom, Hungary, Latvia, Lithuania, Norway, Romania

3-10 working days

€5,99

Finland, Ireland, Greece, Croatia and Switzerland

5-15 working days

€6,99

Bulgaria, Slovenia, Malta, Romania and Russia 5-15 working days

€7,99



PAYMENT POLICY

Available Payment Methods:

We accept the following payment methods.

  1. Credit and debit cards (Visa, Mastercard, American Express, etc.)
  2. PayPal
  3. Apple Pay and Google Pay
  4. Bank transfer (available only for certain countries or in special cases)

Security of Payment Methods on Our Website:

Your security and privacy are of utmost importance to us. Therefore, we have implemented security measures to ensure the protection of your data during the payment process. We use encryption technologies and comply with industry security standards to ensure that your personal and financial information is protected.


Entering the Discount Code:

During the checkout process, you will find a designated field to enter any discount codes you have. This field can have different labels, such as "Discount Code", "Coupon" or "Promotional Code". You simply must enter the corresponding code in that field and apply the "Apply" option or similar so that the discount is reflected in the total of your purchase.


We hope this information clarifies your doubts about our payment policy. If you have any other questions or need further assistance, please do not hesitate to contact us through our customer service. We will be happy to help you in any way we can.


Thank you for choosing RealDogs. We value your trust and look forward to providing you with a great shopping experience!