Terms and Conditions

Welcome to RealDogs. Before using our website and making any purchase or contracting of services, we ask that you carefully read the following Terms and Conditions. By accessing and using our website, you agree to comply with these terms and conditions. If you do not agree with any of them, we recommend that you do not use our website.

  1. Identification Data: The owner of the RealDogs website is Montserrat Navarro Lizcano, a natural/legal person with address at Calle Joaquín María López 14, 03400 Villena (Alicante). You can contact us at realdogscompany@gmail.com

  2. Intellectual and Industrial Property Rights: All intellectual and industrial property rights of the elements that are part of our website, including but not limited to logos, trademarks, texts, images, graphics and software, are the property of Montserrat Navarro Lizcano or their respective owners. These elements are protected by intellectual and industrial property laws and no license to use them is granted to users, unless expressly indicated otherwise.

  3. Purchase or Contracting Process: To contract or buy products or services in our online store, you must follow the steps indicated in the purchase process. We will inform you about the rights that correspond to you as a user, as well as the obligations that you must assume. It is important that you review and verify all the details of your order before confirming it.

  4. Product or Service Description: We will provide a detailed description of the characteristics of each product or service offered in our online store. However, please note that images and colors may vary slightly from actual products due to screen display.

  5. Prices, Duration and Payment Method: The prices of the products or services will be clearly indicated on our website. It will be specified if prices include taxes or additional charges. If there is a fixed-term contract, the duration will be indicated. In addition, the available payment methods and the conditions for each of them will be specified.

  6. Rules of Conduct: If it is necessary to register as a user to access certain services on our website, we will provide you with clear rules of conduct. These rules will specify your rights and obligations as a user, as well as the consequences of not complying with them.

  7. Responsibilities and Limitations: We strive to keep the information and services on our website updated and available on an ongoing basis. However, we cannot guarantee that the site will be error-free or available at all times. We are not responsible for possible incidents, interruptions or errors on the website, the service provided or sales that may occur.

  8. Guarantees and Returns: We will provide clear information about the guarantees of the products or services offered. In the case of product sales, clauses regulating liability for loss, refunds and returns will be included.