Returns & Exchanges

At RealDogs we care about your satisfaction with our products. Below, we provide you with information about our exchange and return policy:

Deadline for Exchanges and Returns:

You have a period of 14 business days from receipt of the product to request changes or returns.

Conditions for Exchanges and Returns:

Exchanges or returns will only be accepted if the product is in its original packaging and in perfect condition. This means that the product must not have been used, washed, stained or have hair on it.

Procedure for Exchanges and Returns:

To request an exchange or return, you must contact us via email Tell us your order number and whether it is a size/item change or a full return of the order.

  • Size/Item Change: We will send you a Return Label so you can send us the items you want to change size. As soon as we receive the package, we will send you a new package with the new sizes. The shipping costs for the return and the new shipment will be borne by the customer. You can consult our size guide by clicking here .
  • Return: Send us a message to confirming the return of the order. We will give you a return shipping address and a return label so you can make the shipment. Return shipping costs will be borne by the customer.



    Once the good condition of the returned item has been verified, we will proceed to make the corresponding refund within a maximum period of 14 calendar days from delivery of the returned item. Shipping costs for the original order will not be refundable.


    Defective product:

    If the product purchased is damaged or defective, you must contact us by email Tell us what the problem is and attach photographs of the damaged product, if necessary.

    Once the photographs and damages have been reviewed, we will proceed to immediately exchange the item or give you a full refund. We will bear the shipping costs in case of a defective product.

    We appreciate your understanding and collaboration in complying with the conditions established for exchanges and returns. If you have any questions or concerns, please do not hesitate to contact us using the information provided above. We will be happy to assist you.